The final presentation came down to 40+ slides in four chapters:
Technology trends. In AR, VUI, and automotive, showing how there’s potential for customer value but also danger in going overboard.
Research synthesis. Show already-existing behaviors of people in relation to semi-autonomous and autonomous vehicles.
Contextual scenarios. Show storyboards highlighting divergent exploration, ultimately converging on the final segment of the presentation.
Sarah’s story. Illustrates how technology and people’s needs come together and solve a customer’s problem.
The context of tech and research made the audience understand what solutions are possible, and Sarah’s story illustrated a specific use case.
A couple of years ago I went to an AIGA event where I met the fine folks at Ueno. One of the designers mentioned how if a client asks for coffee, don’t just bring excellent coffee but bring chocolate. Understanding the underlying but unspoken need is key. In my case chocolate was a box.
Figure: Physical Prototypes
Sometimes to think outside the box you have to think inside the box.
At the last minute, a few hours before the interview, since I’d already sent the deck for a pre-read, I decided to build a physical prototype of an autonomous vehicle. I spent about an hour cutting up boxes and gluing cardboard together. What if we could have customers co-design the experience by interacting with the physical prototype?